@extends('layouts.admin')
@section('title', 'Support conversation')
@section('heading', $conversation->subject)
@section('content')
<div class="form-grid">
    <section class="card">
        <div class="section-head">
            <div><h2>Conversation</h2><p>{{ $conversation->creator->name }} · {{ $conversation->creator->email }}</p></div>
            <span class="badge {{ $conversation->status === 'closed' ? 'approved' : 'accepted' }}">{{ $conversation->status }}</span>
        </div>
        <div style="display:grid;gap:12px">
            @foreach($conversation->messages as $message)
                <article style="padding:14px;border-radius:12px;background:{{ $message->is_internal ? '#fff7df' : ($message->sender_id === auth()->id() ? '#edf3ff' : '#f7f8fa') }}">
                    <div style="display:flex;justify-content:space-between;gap:12px">
                        <strong>{{ $message->sender->name }}
                            @if($message->is_internal)<span class="badge pending">Internal note</span>@endif
                            @if($message->redacted_at)<span class="badge rejected">Redacted</span>@endif
                            @if($message->reports_count)<span class="badge pending">{{ $message->reports_count }} report(s)</span>@endif
                        </strong>
                        <small>{{ $message->created_at->format('d M Y H:i') }}</small>
                    </div>
                    @if($message->body)<p style="white-space:pre-wrap;margin-bottom:0">{{ $message->body }}</p>@endif
                    @if($message->attachment_path && ! $message->redacted_at)
                        <p><a class="btn" href="{{ route('admin.support.messages.attachment', [$conversation->public_id, $message->public_id]) }}">Download {{ $message->attachment_name }} ({{ number_format($message->attachment_size / 1024, 1) }} KB)</a></p>
                    @endif
                    @if($message->redacted_at)
                        <small>Reason: {{ $message->redaction_reason }} · SHA-256 {{ $message->body_sha256 }}</small>
                    @elseif(! $message->is_internal)
                        <form class="filter" method="post" action="{{ route('admin.support.messages.redact', [$conversation->public_id, $message->public_id]) }}" style="margin-top:10px">
                            @csrf
                            <input name="reason" required maxlength="500" placeholder="Required moderation reason">
                            <button class="btn" type="submit">Redact message</button>
                        </form>
                    @endif
                </article>
            @endforeach
        </div>
    </section>
    <aside>
        <form class="card" method="post" action="{{ route('admin.support.update', $conversation->public_id) }}">
            @csrf @method('PATCH')
            <h2 style="margin-top:0">Case controls</h2>
            <div class="form-group"><label>Status</label><select name="status">@foreach(['open','waiting','resolved','closed'] as $value)<option value="{{ $value }}" @selected($conversation->status === $value)>{{ ucfirst($value) }}</option>@endforeach</select></div>
            <div class="form-group"><label>Priority</label><select name="priority">@foreach(['low','normal','high'] as $value)<option value="{{ $value }}" @selected($conversation->priority === $value)>{{ ucfirst($value) }}</option>@endforeach</select></div>
            <label><input type="checkbox" name="assign_to_me" value="1"> Assign to me</label>
            <div class="actions"><button class="btn" type="submit">Update case</button></div>
        </form>
        @if($conversation->status !== 'closed')
            <form class="card section" method="post" enctype="multipart/form-data" action="{{ route('admin.support.messages.store', $conversation->public_id) }}">
                @csrf
                <h2 style="margin-top:0">Reply</h2>
                <div class="form-group"><label>Message</label><textarea maxlength="5000" rows="7" name="body"></textarea></div>
                <div class="form-group"><label>Private attachment (10 MB maximum)</label><input type="file" name="attachment" accept=".jpg,.jpeg,.png,.webp,.pdf,.txt,.csv,.doc,.docx,.xls,.xlsx"></div>
                <label><input type="checkbox" name="is_internal" value="1"> Internal staff note (never shown to participants)</label>
                <div class="actions"><button class="btn btn-primary" type="submit">Post message</button></div>
            </form>
        @endif
        @if($conversation->reports->isNotEmpty())
            <section class="card section"><h2>Abuse reports</h2>
                @foreach($conversation->reports as $report)
                    <article><strong>{{ ucfirst($report->category) }}</strong> · {{ $report->reporter->name }}<p>{{ $report->details ?: 'No additional details.' }}</p>
                        <form method="post" action="{{ route('admin.support.reports.update', $report->public_id) }}">@csrf @method('PATCH')
                            <select name="status">@foreach(['reviewing','resolved','dismissed'] as $value)<option value="{{ $value }}" @selected($report->status === $value)>{{ ucfirst($value) }}</option>@endforeach</select>
                            <textarea name="resolution" required maxlength="2000" placeholder="Required review outcome">{{ $report->resolution }}</textarea>
                            <button class="btn" type="submit">Save review</button>
                        </form>
                    </article>
                @endforeach
            </section>
        @endif
    </aside>
</div>
@endsection